“The (Un)Journey” is a service design project that explores how survivors experience intimate partner violence (IPV) support systems, while simultaneously questioning how these experiences are represented by conventional design methods. It is based on qualitative research conducted in Chile, mapping the interactions between survivors and multiple public institutions involved in protection, justice, and support.

The project reveals how institutional fragmentation and coordination failures shape survivors’ pathways to safety, exposing experiences of risk, insecurity, and care that resist conventional linear representation. Through ecosystem mapping, alternative journey representations, and critical reflection, “The (Un)Journey” proposes new ways to visualise complexity, care, and institutional accountability.

Instead of portraying survivors’ experiences with IPV as a sequence of service encounters, it invites designers to re-examine journey mapping as a tool for representing experiences shaped by insecurity, vulnerability, and interconnected systems. By combining service design with feminist perspectives, “The (Un)Journey” expands the possibilities of journey mapping as a critical design practice for addressing complex social issues.